Prepared to go the extra mile
Our technical solutions are only as good as the people who implement and manage them. Two thousand support team members are prepared to go the extra-mile and are trained to provide ongoing service excellence.
Not only do we make sure our employees have all the relevant certifications - they also have a complete understanding of our customers.
- 2,000 dedicated aviation IT specialists & engineers
- 125+ countries & territories
- 60+ languages spoken
- 2,800+ customers supported
Customer service managers
Whatever your services needs are, SITA's ITIL-certified service managers are your single point-of-contact. They provide know-how and experience, unparalleled in the ATI, to manage the services on your behalf; providing you with more visibility and control over IT performance; enabling you to optimize resources, anticipate the evolution of your service needs and confidently deal with the unexpected.
Offering many years’ experience across specialized teams, including baggage, messaging, airport and field engineering, our teams are experts in transforming technology into business solutions. We can offer you unrivaled maintenance and expert support.
Located at 350 sites in 135+ countries, SITA's field engineers cover service delivery, change management and technical physical intervention at your location.
Application and product support
Once your application is up and running, SITA can help you enhance the operational performance of all our products and solutions through our SGS customer application support.