Abu Dhabi Airports takes a smart approach to managing its passenger operation. 

Abu Dhabi Airports has a big ambition. It plans to virtually double passenger traffic at Abu Dhabi International to 45 million by 2025.

The airport remains one of the fastest-growing airports in the world with more than 24 million passengers passing through the airport in 2016.  

To meet this demand Abu Dhabi Airports is investing heavily in new infrastructure. Later this year it is expected to open its new, state-of-the art Midfield Terminal, adding an additional capacity of 30 million passengers a year.

We have long admired Abu Dhabi International Airport’s ability to meet the rapid growth it has experienced over the past few years without compromising the great service offered to passengers.

Hani El-Assaad, SITA President, Middle East, India and Africa

 

Vital technology

But increased physical infrastructure is only one aspect of Abu Dhabi Airports’ strategy of ensuring that the airport is able to welcome more passengers each year. The airport operator has realized that technology will play a vital part in managing its increasingly complex passenger operations.

Abu Dhabi Airports partnered with SITA to introduce its latest technologies across Abu Dhabi International Airport’s (AUH) three terminals as well as in the new Midfield Terminal.

Through its Airport Management Solution, SITA is providing many of the self-service facilities envisioned by Smart Travel including automated boarding pass validation technology and self-service passport control kiosks.

Behind the scenes

But it is behind the scenes that SITA’s technology will really have a dramatic impact on passenger flow. By proving real-time information across all facilities will allow Abu Dhabi Airports to proactively manage the operation of the airport. Operations teams can now plan for events before they happen, while ensuring resources are fully optimized.

An integral part of this solution is SITA’s AirportCentral, the airport operational database, which will allow the airport to centralize all its data into a single repository of operational information. The airport can use this database to set up real-time dashboards covering the most critical aspects of its operations, as well as for flight management, billing and reporting.  

These new technologies will help improve the airport’s operational efficiency while providing a seamless passenger experience across all terminals and, later this year, the new Midfield Terminal.

Smart travel

 “We have long admired Abu Dhabi International Airport’s ability to meet the rapid growth it has experienced over the past few years without compromising the great service offered to passengers,” says Hani El-Assaad, SITA President, Middle East, India and Africa.

“They have long understood that technology is central to maximizing your airport infrastructure while streamlining the passenger experience, ensuring travelers spend less time completing the various steps along the journey and more time enjoying the airport’s many facilities.

“Its Smart Travel concept together with the use of business intelligence is central to this management approach and is already delivering tremendous benefits to the airport,” concludes El-Assaad.

Apr 2017