One of the most enthusiastic supporters of airport apps
Helping passengers through the travel process
The benefits of nose-to-tail connectivity
Business Intelligence is the ‘must have’ toolset
Robots in airports are nothing new. From Japan to Amsterdam, Geneva to San Jose, airport operators are experimenting with robots or intelligent machines to help check in baggage or assist passengers find their way through busy airports.
As air transport experiences advancing digitization there’s never been a greater need to rapidly harness the power of innovation and bring the benefits to the industry’s passengers and players – across all industry operations and at every step of the journey.
When they’re on the go, travelers often spend less time on-board an airplane and in an airport than on other parts of the journey – yet these journey stages determine the traveler’s emotional experiences. Making them seamless and effortless is vital.
While continuing to experience growth, Aéroports de Montréal is focused on creating a more personalized travel experience to transform the passenger journey. The airport authority’s CEO, James Cherry, explains.
Our mindset is to constantly foster innovation to tackle pressing industry issues – where our initiatives take the industry a step closer to solutions that will drive a more efficient travel experience for passengers while easing some of the pain-points faced by airlines, airports, government agencies and ground handlers today.
RFID is an enabler of these changes, making effective tracking a possibility. The drivers for tracking include the possibility to reduce mishandling, improve customer service and actively manage costs.
Identifying a customer’s preferences can trigger upgrade opportunities for the airline by anticipating needs in an organic way. Leveraging targeted marketing insights is another way for airlines to boost their revenue.
A new messaging standard is being developed, based on established best practices. This will allow future developments at a reasonable cost, using technology that is almost universally adopted in other industries.
Managing Editor:Terence Tucker
Editorial:Gerald Oliver, Julius Baumann, Michelle Moreland, Mary Rose Everan, Sara Jimenez
Production Editor:Amarat Raval
Online Production Editor:Chris Bagley
SITA is a member-owned organization with around 400 active members from across the air transport community.