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Environmental impact

SITA has a responsibility to understand and manage its environmental impacts. We do this in a number of ways: through our corporate environment policy, through our adoption of ISO14001 (Environmental Management Systems) and by reporting on our progress. 

Environmental frameworks

SITA has been working towards ISO 14001, the international standard for environmental management systems (EMS), at a number of our locations since 2013. The standard specifies the process for controlling and improving an organization's environmental performance and its adoption forms a core element of SITA’s CSR strategy. Work will begin in 2016 to review and align SITA’s environmental measurement and reporting to the updated standard ISO 14001:2015, with the aim to recertify in 2017.

Our five largest locations, plus Rome, are now ISO 14001: 2004 certified:

  • Montreal (March 2015)
  • Atlanta (March 2015)
  • Geneva (December 2014)
  • Singapore (December 2014)
  • London Gate (September 2014)
  • Rome (April 2013; recertified in 2015)

Our own EMS was implemented in 2011, and captures information on SITA's environmental aspects – such as energy use, videoconferencing, paper use, and emissions from travel and energy use. We use business intelligence in the EMS to help normalize the figures. For example, we calculate and report on intensity for our energy and emissions per SQM. This allows us to track and compare annual variations and is the source of the energy usage and related data in this report.

Through the year we implemented environmental statements at 23 of our locations, and made them available to all staff via our intranet. In these we shared information directly from our environmental management system on energy consumption, energy and emissions intensity, paper consumption, and water consumption (where available). The statement also lists the material recycling available at the location and outlines any ways that environmental impacts are reduced at the site, such as video conferencing, motion sensitive lighting, use of multifunction printers, and similar related activities.

Environmental management system locations

Water consumption

In 2015 we began collecting metrics for water consumption at sites where we have the capability. These are Atlanta (our largest site), Singapore and Prague. The consumption from these three sites was 42,158m³.

Paper consumption

Paper consumption 2014 and 2015We also extended our capability for recording paper consumption to 23 (76.6%) of our offices. Overall we saw a 8.3% decrease in total reams used in 2015. Some of this decrease can be attributed to the continued implementation of multifunction printers requiring a passcode for printing – leading to less unnecessary printing.

Video conferencing

The total number of hours of reported videoconferencing in our 15 dedicated conferencing rooms at 12 locations was reduced in 2015. This decrease can be attributed to the fact that while the videoconferencing hours reported are from fixed systems in dedicated videoconference rooms, SITA also uses alternative approaches such as desktop-based video calling. In the second half of 2015, we implemented Skype for Business which has given video capability to everyone and enabled more collaboration than before. While we do not track usage of the system informal data capturing reveals a high level of use.


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